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Blackwicks Terms of Business

SHIPPING:
We offer inclusive shipping on all orders placed via the website. We use Royal Mail International in almost all cases. Please note that we cannot ship orders to a PO Box/commercial forwarding address or different address from that attached to the order unless agreed in advance!

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CHECKOUT:

Card/Apple Pay/Google Pay checkout payment or Wise transfer welcomed! Paypal sometimes possible, please enquire for details.

 

LAYAWAY POLICY: We offer a free of charge layaway plan for most purchases, with flexible terms that are agreed at the time of commitment to purchase. Our most common payment plan is three equal installments, spaced one month apart, with the first payment due on ordering, but longer is often possible. We ask for a non-refundable deposit (first payment) on layaways which secures the item.

 

Due to the additional admin and interest-free credit that we provide at no extra charge on layaway plans, and the difficulty of UK imports, we do not normally accept the return of laid-away items so please check all measurements, photographs, condition reports etc. before committing to your purchase and feel free to ask for any further information about the item.

 

We reserve the right to cancel a layaway if the customer defaults on the agreed payment schedule (falls behind by more than a month) and a new schedule cannot be mutually agreed and paid on time. In this case, or in the case of customer cancellation, we will refund any payments made on the item after the deposit, the deposit remains non-refundable.

RETURNS:
We accept a return of upfront purchases for any reason, if informed within 2 days of receipt that they are not suitable, and shipped back ASAP. We do recommend reading descriptions fully to ensure a good match, to avoid unnecessary costs and shipping risks, and asking any questions if unsure.

We do not charge a restocking fee on returned items, but as our card processor does not return fees on refunded transactions, these cannot be returned (approx 2% via the website checkout). Although shipping is included in the cost price on most items, the actual shipping charge will also also deductible from the final refund amount.

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The item must be sent back using a reliable, tracked method and whatever insurance/cover the buyer wishes to arrange as items are shipped back at the buyer's risk.

 

The processing fees also apply to customer-cancelled orders, or orders placed on unavailable items (i.e. item clearly marked as reserved for someone else, item marked as not available to customer's shipping destination, etc).

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GEMSTONES/METAL CONTENT:
We are not qualified gemmologists but evaluate stones using a loupe and electronic thermal tester which usually gives a reliable identification or range of identification for stones; it is particularly good for telling gems from paste and for identification of diamonds, but 100% certainty about the exact gem is not always possible and we will always give a range of possibilities if we are not sure.

We test all metals using acids, an electronic KEE gold tester and sometimes an XRF gun depending on the item. Gold carat was often not particularly standardised during the 1800s and carats are always given approximately.

While all of these methods usually give a good and accurate idea of gemstone ID/approximate gold content, and we always describe as accurately as we can, they are not 100% reliable. Therefore, if the precise material ID is an important factor in your purchase please let us know when purchasing or immediately upon receipt, and we will give a two-week extended window for you to have stones/gold content professionally confirmed by your own trusted experts and will accept return requests within this time if they provide a result which does not agree with our assessment (for example substantially different gold content, or paste instead of a real gemstone), as long as the item has not been damaged, e.g. leaving noticeable file marks or stains on metal. If we are not informed about the intention to confirm and provided with results within two weeks then returns for this reason after this time is unlikely to be accepted, as antique jewellery is valued for numerous reasons beyond gemstone type/metal purity and if the item has been worn and enjoyed for a longer period it would be difficult to determine what refund amount would be appropriate.

To date we have never received any return requests or complaints due to misidentification, but we do encourage you to please take advantage of this confirmation policy if you have any doubts about buying online or non-hallmarked items.

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PHOTOS/LISTING TEXT: 

All photographs and listing text are copyright of Blackwicks and may not be reproduced or re-used anywhere else. Images of items remain our property and may be shared in our future marketing materials.

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Privacy policy

This privacy policy applies between you, the User of this Website and Blackwicks Antiques, the owner and provider of this Website. Blackwicks Antiques takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.blackwicks.co.uk/t-cs.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:

    Data

    collectively all information that you submit to Blackwicks Antiques via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

    Cookies

    a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);

    Data Protection Laws

    any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

    GDPR

    the General Data Protection Regulation (EU) 2016/679;

    Blackwicks Antiques,  
    we or us

    Blackwicks Antiques of ;

    UK and EU Cookie Law

    the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

    User or you

    any third party that accesses the Website and is not either (i) employed by Blackwicks Antiques and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Blackwicks Antiques and accessing the Website in connection with the provision of such services; and

    Website

    the website that you are currently using, www.blackwicks.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  2. In this privacy policy, unless the context requires a different interpretation:

    1. the singular includes the plural and vice versa;

    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;

    4. "including" is understood to mean "including without limitation";

    5. reference to any statutory provision includes any modification or amendment of it;

    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Blackwicks Antiques and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

  2. For purposes of the applicable Data Protection Laws, Blackwicks Antiques is the "data controller". This means that Blackwicks Antiques determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. We may collect the following Data, which includes personal Data, from you:

    1. name;

    2. contact Information such as email addresses and telephone numbers;

    in each case, in accordance with this privacy policy.

How we collect Data

  1. We collect Data in the following ways:

    1. data is given to us by you ; and

    2. data is collected automatically.

Data that is given to us by you

  1. Blackwicks Antiques will collect your Data in a number of ways, for example:

    1. when you contact us through the Website, by telephone, post, e-mail or through any other means;

    2. when you register with us and set up an account to receive our products/services;

    3. when you make payments to us, through this Website or otherwise;

    in each case, in accordance with this privacy policy.

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data automatically, for example:

    1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

    2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

    1. internal record keeping;

    2. transmission by email of marketing materials that may be of interest to you;

    in each case, in accordance with this privacy policy.

  2. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

  3. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

    1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

    2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

    3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

  4. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:

    1. access to your account is controlled by a password and a user name that is unique to you.

    2. we store your Data on secure servers.

  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: enquiries@blackwicks.co.uk.

  3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:

    1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

    2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

    3. Right to erase - the right to request that we delete or remove your Data from our systems.

    4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

    5. Right to data portability - the right to request that we move, copy or transfer your Data.

    6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: enquiries@blackwicks.co.uk.

  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

  4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. Blackwicks Antiques may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Blackwicks Antiques. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

  2. We may also disclose Data to a prospective purchaser of our business or any part of it.

  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

  1. This Website may place and access certain Cookies on your computer. Blackwicks Antiques uses Cookies to improve your experience of using the Website and to improve our range of products. Blackwicks Antiques has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

  2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Blackwicks Antiques to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

  4. This Website may place the following Cookies:

    Type of Cookie

    Purpose

    Strictly necessary cookies

    These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  5. You can find a list of Cookies that we use in the Cookies Schedule.

  6. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

  7. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

  8. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

  9. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Blackwicks Antiques reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.  
       
      You may contact Blackwicks Antiques by email at enquiries@blackwicks.co.uk.

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